FAQs

Who are we?
GIFTLANE.COM.MY is an online “24 hours a day, 365 days a year” one-stop Malaysian online florist. We specialise in floral arrangements of both fresh and artificial flowers, gift baskets, gift boxes, and hampers for all occasions. We also provide hall decoration and flower services for events such as weddings as well as floral arrangement classes.

Do I need to join as a member before buy anything from your website?
Yes, you will need to register as a member to shop in our online store. Registering as a member allows the online store to remember your personal details and your payment information, so you do not have to type in those details every time you place an order. If you are a regular customer, we recommend that you become a member to make it easier for you to place an order.

If you do not wish to become a member, you can always download our order form and fax your order to us.

Do I need to register every time I want to place an order?
No, you only need to register once. If you are a returning shopper, just log in each time you visit us, using your email and password.

Can I update my registered information?
Yes. Log in first and click on the “My Account” link. You can then make the necessary changes.

If I want to register as a member, how can I do so?
Click on the "Sign" link and then the "Create New Account" link. Complete the form provided. You will need to provide us your email address and a password.

We will send you an email titled "New User Account Activation from Giftlane.com.my" within 24 hours from your registration. Click on the activation link provided in the email.

You are now a member and can continue shopping with us.

How do I place an order?
Online shop

1. Click on the product picture you wish to buy.
2. Once you have completed your selection, select ‘Checkout’
3. Check that the details of the personal information and billing address are correct. Select your payment method, type in the comments you want to be on the gift card, and clicking on the ‘Next’ button.
4. Select the appropriate shipping method.
5. Check and make sure that all the details are correct on the checkout page. If everything is in order, click on the “Next” button.
6. Check and make sure that the payment details are correct. If everything is in order, click on “Click here to confirm your purchase” button.
7. You have now completed your order!

Offline purchases
Download our ‘Order By Fax’ order form from our website, click here.

Complete the form and fax it to us at +603 7955 0555.

We accept ‘direct bank-in’ payment only for offline transaction.

Direct bank-in information:
GLORYVIEW RESOURCES SDN BHD
Maybank Berhad (Account No. : 5144 9512 4973)

Can I have more than one item in a Shopping Cart?
Yes, click "Add to Cart" and then ‘Continue Shopping’ to look at the other items in our online store.

When will the flowers/gifts be delivered if I buy before or after 12pm of a particular day?
If you place an order before 12pm, your flowers will be delivered to the designated address on the same day.

However, if you place your order past 12pm in the afternoon, your flower will be delivered the following working day.

Who do I call if my flower is not delivered on time?
You can give us a call at +603 7955 0555/+6013 693 5596 to check the status of your delivery.

Late deliveries are exceptions rather than the norm. For prompt delivery, please make sure that the delivery address is complete and correct every time you place an order.

Is your 'secured online payment' really secure?
Yes. When you pay online by credit card, your transaction occurs over a secure Internet connection, and your information is encrypted. The secure connection protects your transaction, from the instant you enter your personal information to the moment you enter credit card information and receive payment confirmation. Transactions are transmitted using one of the strongest Secure Sockets Layer (SSL) protocols available. Your confidential information is encrypted so that it cannot be altered or embellished during transmission. Be sure your browser has the most up-to-date encryption capabilities by using the latest version available from the manufacturer. You also can download some browsers for free over the Internet. When submitting your purchase information, look for the “lock” icon on the browser’s status bar, and the phrase “https” in the URL address for a website, to be sure your information is secure during transmission.